Introduction to Retail Short Course
Course Overview
Students who successfully complete the short course will have gained the skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
This course applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts.
Learners who successfully complete the course will have gained the skills to identify and use digital technology appropriate to their work and complete simple workplace tasks.
Start your journey towards success in the retail
About this course
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There are no formal entry requirements for this course, however students are expected to have or be able to achieve written and spoken English skills to the certificate level of the course, or the ability to develop these skills whilst in training to meet the requirements of the qualification.
To allow our trainers to support your learning, you will need to complete a student profile, including language, literacy and numeracy indicator before your enrolment application is accepted.
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This short course is available through a face-to-face classroom learning approach.
Blended learning will take place over 5 x 5.5-hour sessions, totalling 27.5 hours. Additional support and training time is available for learners if required.
1 week full-time – 5 days.
Additional support and training times are available for students if required. Online platform requires either PC, phone or tablet.
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Number of units required to complete the course (1).
Course Structure
SIRXCEG001 Engage the Customer
Register Your Interest
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Students who successfully complete all requirements of SIRXCEG001 Engage the Customer will be issued a Statement of Attainment by MAX Solutions.
AQF Certification Outcome
Recognition of Prior Learning (RPL) and Credit Transfers (CT)
Recognition of prior learning (RPL) is a process that assesses a students competency - acquired through formal and informal learning - to determine if students meet the requirements for a unit of study. Students with previous skills, knowledge or experience are entitled to apply for RPL for a full qualification or individual units of competency. Students will be required to produce evidence and undertake assessment as part of the RPL process.
If students have previously completed a unit/s of competency and can provide valid evidence of AQF certification (issued by an RTO), they are eligible to apply for a credit transfer and would not be required to undertake further study for the unit.
Unique Student Identifier
It is mandatory for all students undertaking Nationally Recognised Training in Australia to have a USI, Unique Student Identifier.
You will need your USI in order to apply to enrol for training. Visit www.usi.gov.au for more information.
Additional Pathways
This unit forms part of the Retail Training Package. Students may choose to continue their studies and complete qualifications such as SIR30216 - Certificate III in Retail.
Study with Max Solutions RTO
We deliver training across a range of levels, with a focus on understanding each student’s goals and helping them choose the right course to get there. Our courses are available to both domestic and international students.