Introduction to Hospitality
Course Overview
This course provides learners with the skills and knowledge to apply safe food handling practices and prepare high-quality espresso coffee in a hospitality environment. Participants will learn how to maintain personal hygiene, prevent food contamination, follow food safety procedures, and operate espresso equipment to prepare and serve coffee beverages to industry standards. The course is ideal for individuals seeking entry-level skills for cafés, restaurants, and other food and beverage service settings.
Start your journey towards success in Customer Service
About this course
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There are no prerequisites for this course.
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There are no formal entry requirements for this course, however students are expected to have or be able to achieve written and spoken English skills to the AQF level of the course, or the ability to develop these skills whilst in training to meet the requirements of the qualification.
To allow our trainers to support students learning, they will need to complete a student profile, including language, literacy, numeracy and digital (LLND) indicators before their enrolment application is accepted.
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This short course is available for face-to-face classroom learning environment. The total duration of this short course will be 25 hours and will take the following format:
– 1 week full-time 5 days (9:00am – 3:00pm each day)
Additional support and training times are available for students if required.
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Number of units required to complete the course (2).
Course Structure
SITXFSA005 Use Hygienic Practices for Food Safety
SITHFAB025 Prepare and Serve Espresso Coffee
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This course can be delivered nationally as per training.gov
Refer to our Contact Us page for our Locations
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This course is delivered and assessed in English. Students will be assessed through a mix of practical and theory tasks:
Written Assessments: (incl. Knowledge Questions, Review Questions & Short Answer Questions)
Practical Observations: (incl. Scenarios/Case Studies/Questions)
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MAX Solutions does not engage any third-party organisations to deliver training or assessment services on our behalf. All training and assessment activities are conducted by qualified and competent MAX Solutions trainers and assessors.
Register Your Interest
If you’re a registered jobseeker and interested in this course, register your interest below.
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AQF Certification Outcome
Students who successfully complete one or more units of this course, will be issued with a Statement of Attainment for these unit(s) by Max Solutions.
Recognition of Prior Learning (RPL) and Credit Transfers (CT)
RPL is a process that assesses your competency— acquired through formal and informal learning—to determine if you meet the requirements for a unit of study. Students with previous skills, knowledge or experience are entitled to apply for RPL for a full qualification or individual units of competency. Students will be required to produce evidence and undertake assessment as part of the RPL process.
As this course consists solely of a single unit of competency, it does not meet the criteria to apply for Credit Transfer.
You can find more information about RPL and Credit Transfer in our Resulting, Credit Transfers & Recognition of Prior Learning Policy and Procedure (Training).
Unique Student Identifier (USI)
All students undertaking Nationally Recognised Training in Australia are required to have a Unique Student Identifier (USI). A USI is a personal education number that remains with the student for life and is used to record nationally recognised training outcomes. Students must provide their USI as part of the enrolment process. There is no fee to create or apply for a USI.
For more information, or to create or find an existing USI, visit www.usi.gov.au.
Additional Costs
There is no additional cost associated with this course.
Pathways from the Course
Further Study
These units’ forms part of the Tourism, Travel and Hospitality Training Package. Students may choose to continue their studies and complete qualifications such as SIT20322 Certificate II in Hospitality.
Employment Opportunities
Potential employment pathways:
Barista / Espresso Coffee Operator
Food and Beverage Attendant
Café Attendant
Waiter / Restaurant Host
Hospitality Assistant
Customer Service Attendant in cafés, restaurants, hotels, clubs and coffee shops
Training Support Services and Wellbeing Support
MAX Solutions is committed to supporting students to successfully progress through their training and assessment. Students can access training support, reasonable adjustment and wellbeing support where needed, including assistance from trainers, assessors and relevant support staff.
Students are encouraged to advise MAX Solutions as early as possible if they need additional support, so appropriate support options can be discussed and arranged. Please refer to our Student Handbook, MAX Solutions Student Support Policy and Procedure (Training) and MAX Solutions Reasonable Adjustment Policy and Procedure (Training) for more information.
Feedback, Complaints and Appeals
MAX Solutions welcomes feedback from students and is committed to managing complaints and appeals in a fair, transparent and timely manner. Students are encouraged to raise any concerns about their training, assessment, support services or decisions that affect them, and will be supported through the process in line with the MAX Solutions Feedback, Complaints and Appeals Policy and Procedure (Training).
Need More Information
Please refer to our Policy and Procedures.
Study with Max Solutions RTO
We deliver training across a range of levels, with a focus on understanding each student’s goals and helping them choose the right course to get there.