Customer Interaction Essentials Short Course
Course Overview
This course builds the essential customer service skills needed to communicate confidently and professionally in any workplace. Learners develop practical techniques for greeting customers, identifying their needs, providing accurate information, and responding to enquiries in a positive and efficient manner.
The course also focuses on maintaining service standards, using appropriate communication methods, and handling routine customer issues to support a smooth and effective customer experience. It prepares learners to contribute to quality service in retail, hospitality, business, and other customer focused roles.
Take the next step towards your future success.
About this course
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There are no prerequisites for this course
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There are no formal entry requirements for this course, however students are expected to have or be able to achieve written and spoken English skills to the AQF level of the course, or the ability to develop these skills whilst in training to meet the requirements of the qualification.
To allow our trainers to support students learning, they will need to complete a student profile, including language, literacy, numeracy and digital (LLND) indicators before their enrolment application is accepted.
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Delivery method and course duration This short course is available for face-to-face classroom learning environment. The total duration of this short course will be 25 hours and will take the following format:
– 1 week full-time 5 days (9:00am – 3:00pm each day)
Additional support and training times are available for students if required.
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There is one (1) unit of competency requiring successful completion of this course.
BSBOPS202 Engage with customers
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This course can be delivered nationally as per training.gov
Refer to our Contact Us page for our Locations
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This course is delivered and assessed in English. Students will be assessed through a mix of practical and theory tasks:
Written Assessments: (incl. Knowledge Questions, Review Questions & Short Answer Questions)
Practical Observations: (incl. Scenarios/Case Studies/Questions)
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MAX Solutions does not engage any third-party organisations to deliver training or assessment services on our behalf. All training and assessment activities are conducted by qualified and competent MAX Solutions trainers and assessors.
Register Your Interest
If you’re a registered jobseeker and interested in this course, register your interest below.
AQF Certification Outcome
Students who successfully complete all BSBOPS202 Engage with customers will be issued a Statement of Attainment by Max Solutions 0667.
Recognition of Prior Learning (RPL) and Credit Transfers (CT)
RPL is a process that assesses your competency— acquired through formal and informal learning—to determine if you meet the requirements for a unit of study. Students with previous skills, knowledge or experience are entitled to apply for RPL for a full qualification or individual units of competency. Students will be required to produce evidence and undertake assessment as part of the RPL process.
As this course consists solely of a single unit of competency, it does not meet the criteria to apply for Credit Transfer.
You can find more information about RPL and Credit Transfer in our Resulting, Credit Transfers & Recognition of Prior Learning Policy and Procedure (Training).
Unique Student Identifier (USI)
It is mandatory for all students undertaking Nationally Recognised Training in Australia to have a USI. Students will need their USI to apply to enrol for training.
You will need your USI in order to apply to enrol for training. Visit www.usi.gov.au for more information.
Additional Costs
There is no additional cost associated with this course
Pathways from the Course
Further Study
This unit forms part of the Business Services Training Package. Students may choose to continue their studies and complete qualifications such as BSB10120 Certificate I in Workplace Skills and/or BSB20120 Certificate II in Workplace Skills.
Employment Opportunities
As BSBOPS202 is a work-readiness unit, completion may support employment in entry-level roles such as those listed below;
Customer Service Assistant
Retail Sales Assistant
Receptionist
Contact Centre Customer Service Officer
Food and Beverage Attendant
Café or Counter Service Assistant
Administration Assistant
Sales Support Officer
Booking or Reservations Clerk
Training Support Services and Wellbeing Support
MAX Solutions is committed to supporting students to successfully progress through their training and assessment. Students can access training support, reasonable adjustment and wellbeing support where needed, including assistance from trainers, assessors and relevant support staff. Students are encouraged to advise MAX Solutions as early as possible if they need additional support, so appropriate support options can be discussed and arranged. Please refer to our Student Handbook, MAX Solutions Student Support Policy and Procedure (Training) and MAX Solutions Reasonable Adjustment Policy and Procedure (Training) for more information.
Feedback, Complaints and Appeals
MAX Solutions welcomes feedback from students and is committed to managing complaints and appeals in a fair, transparent and timely manner. Students are encouraged to raise any concerns about their training, assessment, support services or decisions that affect them, and will be supported through the process in line with the MAX Solutions Feedback, Complaints and Appeals Policy and Procedure (Training)
Need more information
Please refer to our Policy and Procedures
Study with Max Solutions RTO
We deliver training across a range of levels, with a focus on understanding each student’s goals and helping them choose the right course to get there.